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ŠKODA Customer Promise

ŠKODA Customer Promise

Care and consideration for you and your car

We Will:

  • Work competently and in your best interests
  • Treat you as a valued individual and respect and care for your property.

A flexible and convenient service

We Will:

  • Provide flexibility and choice of dates and times for booking and collection 
  • Ensure our price will be all-inclusive for the work we agree to undertake 
  • Endeavour to diagnose a vehicle defect within 24 hours of the vehicle being presented to us 
  • Offer free collection and delivery within a 10 mile radius (up to 20 minutes drive time) for pre-bookings 
  • Provide a courtesy car or arrange onward mobility if your vehicle is to be kept overnight

Expertise and attention to detail with no surprises

We Will:

  • Complete the work as agreed with you 
  • Always gain your authority if any additional work is required 
  • Keep you informed of progress and advise you when your car is ready
  • Complete a complimentary visual health check if your vehicle is left with us and include a professional recommendation of:
    • Any components that require replacing immediately 
    • The point at which any part of your car should be re-checked in the near future 
    • Check for any warrantable product enhancements recommended by ŠKODA and perform these free of charge 
    • Always use genuine ŠKODA parts and accessories 
    • Wash your car following a service

A clear explanation of our work

We Will:

  • Ensure our invoice matches the booking price 
  • Provide a full explanation of work completed and any charges made 
  • Communicate clearly in an open and honest way avoiding jargon 
  • Review the vehicle condition report and explain all work completed 
  • Where possible, perform a walkaround of the vehicle with you 
  • Value your feedback and will encourage you to complete our ‘your opinion counts’ survey so you can tell us what you liked and how we can improve further

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